Terms of Service

Last updated: 29 June 2026

These Terms of Service ("Terms") govern your use of StoreHand AI Product Manager for WooCommerce ("the Plugin"), developed and operated by StoreHand ("we," "us," or "our").

Important: By installing and using this Plugin, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Acceptance of Terms

By downloading, installing, activating, or using StoreHand AI Product Manager for WooCommerce, you accept and agree to be bound by these Terms. If you do not agree to these Terms, do not use the Plugin.

2. Description of Service

StoreHand AI Product Manager for WooCommerce is an AI-powered assistant that helps you manage WooCommerce products using natural language. The Plugin:

Uses AI technology via your configured WordPress AI connector to interpret your requests
Makes changes to your WooCommerce product data based on those interpretations
Requires a configured AI provider via WordPress Settings - Connectors
Operates within your WordPress installation

3. Your Responsibilities

You are solely responsible for:

Reviewing all changes: You must review and verify all AI-generated changes before confirming them
Data backups: Maintaining regular backups of your WordPress database and WooCommerce product data
Testing: Testing the Plugin on a staging or development environment before using it on a production site
API costs: Any costs incurred through your AI provider usage - these are paid directly to your provider and are typically small
Compliance: Ensuring your use of the Plugin complies with all applicable laws and regulations
Accuracy: Verifying that all product changes are accurate and appropriate for your business

4. AI Limitations and Risks

You acknowledge and understand that:

AI technology may occasionally misinterpret or misunderstand requests
The Plugin cannot guarantee 100% accuracy in interpreting natural language
AI-generated changes may not always match your intentions
You must review all changes before they are applied to your store
Complex or ambiguous requests may produce unexpected results

5. Data and Privacy

5.1 Data Processing

When you use the Plugin:

Your natural language requests are sent to your configured AI provider's servers for processing
Product information (titles, prices, descriptions, SKUs) may be included in requests
No customer personal data (names, emails, addresses) is sent to AI services
Your API key is stored and managed by WordPress, not by the Plugin

5.2 Third-Party Services

The Plugin relies on your chosen AI provider's services (Anthropic, OpenAI, or Google). Your use of these services is subject to their respective terms and privacy policies, including:

Anthropic: anthropic.com/legal/commercial-terms
OpenAI: openai.com/policies/terms-of-use
Google: policies.google.com/terms

6. Limitation of Liability

6.1 No Warranty

THE PLUGIN IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

6.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

Data loss, corruption, or deletion
Incorrect product changes or pricing errors
Business interruption or lost revenue
Lost profits or business opportunities
Any indirect, incidental, special, consequential, or punitive damages
Any damages arising from AI misinterpretation of requests

6.3 Maximum Liability

Our maximum aggregate liability for any claims arising from your use of the Plugin shall not exceed the amount you paid for the Plugin (if any) in the twelve (12) months preceding the claim, or £100, whichever is less.

7. API Usage and Costs

The Plugin works through WordPress's built-in AI connector system. You are responsible for:

All API usage and associated costs charged by your chosen AI provider
Complying with your chosen AI provider's terms and usage policies
Setting appropriate spending limits in your AI provider account

We do not control, limit, or monitor your API usage and have no visibility into your provider costs.

8. Modifications to the Plugin

We reserve the right to modify or discontinue the Plugin at any time, change features or functionality in future versions, and update these Terms at any time. Continued use of the Plugin after changes constitutes acceptance of the modified Terms.

9. Prohibited Uses

You may not use the Plugin to violate any applicable laws or regulations, infringe on intellectual property rights, generate or distribute harmful or illegal content, attempt to reverse engineer the Plugin, or resell or redistribute the Plugin without authorisation.

10. Intellectual Property

The Plugin is licensed under the GNU General Public License v2.0 or later. You may use, modify, and distribute it in accordance with that licence.

11. Indemnification

You agree to indemnify and hold harmless StoreHand, its developers, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Plugin, your violation of these Terms, or changes made to your WooCommerce products using the Plugin.

12. Support

While we strive to provide support through the WordPress.org forums and email, we make no guarantees regarding response times, resolution of technical issues, or ongoing maintenance or updates.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

14. Data Protection (GDPR)

For UK/EU users, we process data in accordance with GDPR:

Data Controller: You (the WordPress site owner) are the data controller for your WooCommerce product data
Data Processor: Your chosen AI provider acts as a data processor when processing your AI requests
Your Rights: You can delete your API key and stop processing at any time
Data Retention: We do not retain your data - your chosen AI provider's retention policy applies

15. Consumer Rights (UK Users)

If you are a consumer in the UK, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. These Terms do not exclude liability that cannot be excluded under UK law.

16. Contact

If you have questions about these Terms, please contact us at hello@storehand.io or visit storehand.io.

By using StoreHand AI Product Manager for WooCommerce, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.